While many people feel awkward if they have to pause while speaking and therefore prefer to preempt an embarrassing silence using fillers or hesitation markers, communication experts actually recommend a silent pause as it gives the speaker a chance to think of what to say next, and the listener a chance to "catch up", especially if they are following instructions.
Typical filler words
Typical filler phrases
- I mean
- In fact
- You know (what I mean)
- Hale, Sandra Beatriz. The Discourse of Court Interpreting: Discourse Practices of the Law, the Witness, and the Interpreter. John Benjamins Publishing (2004) at Google Books. Retrieved 8th October 2012.
- Zemke, R. Best Practices in Customer Service AMACOM Div American Mgmt Assn (1999) at Google Books. Retrieved 8th October 2012.